Coastal Pacific *Bus Replacement* 19th April to 23rd April 

We regret to inform you that the Coastal Pacific Train service between 19th and 23rd April 2014 will be replaced by a bus service. This service change is due to landslips caused by the adverse weather conditions which have made the coastal rail track impassable.  Passengers wishing to cancel will receive a full refund. Please contact or 0800 250 000 from 9am to 5pm for questions about this service change. Thank you.

Contact Us

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Here's how to get in touch.


General Bookings & Enquiries

Phone (Within NZ) 0800 TRAINS (0800 872 467)
Phone (Outside NZ) +64 4 495 0775
Fax +64 4 472 8903


Arrival & Departure Updates

Phone (within NZ) 0800 ARRIVAL(0800 277 482)


Christchurch Travel Centre, Railway Station

Troup Drive, Addington  
Phone +64 3 341 2588
Monday to Friday 6.30 am to 3.00 pm
Saturday/Sunday/Public Holidays 6.30 am to 3.00 pm


Wellington Travel Centre, Railway Station

Bunny St, Wellington  
Monday to Friday 6.30 am to 8.05 pm
Saturday 6.30 am to 7.35 am
Sunday/Public Holidays 6.30 am to 1.05 pm


Retail & Groups Bookings

Phone 0800 872 468


Escape Package Enquiries  

Phone (Within NZ) 0800 872 468
Phone (overseas) +64 3 341 2698
Hours: 7 Days 7.00 am - 7.00 pm


Wholesale Enquiries

Phone (Within NZ) 0800 250 000
+64 3 341 2698


Charter Service Enquiries

Phone 0800 801070 ext 43024


Media Enquiries

Phone +64 4 498 2038
Image Library Visit BrandFM


Marketing & Website Enquiries


Customer Feedback

We welcome your feedback or ideas about our Scenic Journeys. If you wish to discuss any aspect of your experience please contact:


KiwiRail Scenic Journeys Online Brand Kit

To access KiwiRail Scenic Journeys images, logos, useful copy and our brand guidelines, we have an online brand kit available via BrandFM.

To download files, first create a log in, then browse the gallery listings and request permission to access the files you require. You will then be able to download and save files to your own computer once the request has been approved.

Access BrandFM here.