Rail Pass Terms and Conditions

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Legs must be booked 24 hours prior to travel either online or by calling 0800 250 000.

Rail passes are not transferable and Photo ID must be shown when checking onboard the train or ferry.

If there is more than one person on a pass they must travel together.

Fixed term passes travel days commence from the start date specified when purchasing. They can be cancelled up to 24 hours prior to the commencement date without penalty. Cancellation less than 24 hours from commencement date or after commencement date will receive not refund.

Freedom Pass travel days must be booked 24 hours in advance of travel.

Freedom Passes can be cancelled up to 24 hours prior to the commencement of the first travel leg without penalty. Cancellations less than 24 hours prior to commencement of the first travel leg or after commencement of the first travel leg will receive not refund.

Freedom Passes can be booked up to 12 months in advance and are vailid for 12 months from date of first travel.

Any Rail Pass cancelled after its expiry date will not be refunded.

All bookings are subject to seat and service availability.

These terms and conditions are subject to change without notice.